Terms & conditions

Please read through the terms and conditions carefully before placing your order. Access to and use of www.jo-ami.com is subject to these terms and conditions. By accessing and using the website, you are agreeing to the following terms and conditions and privacy policy. We reserve the right to change and update these terms. Please check back regularly.

 

Details

www.jo-ami.com is operated by Jo-AMI

Address – Studio 408, Meadowmill, West Hendersons Wynd, Dundee, DD1 5BY

Email address is – jo-ami@outlook.com

 

Ordering

By placing an order with Jo-AMI you are making an offer to purchase a product. All orders are subject to acceptance and availability. Once you have placed your order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order; it is merely confirmed that we have received it. A contract between you and Jo-AMI will not be formed until we send you a confirmation, by email, that the goods have been dispatched to you. The sale contract is concluded in Dundee, Scotland, and in the English language. All payments are securely processed through Paypal and Stripe. Your debit or credit card will be authorised and debited through Paypal / Stripe when your order is processed. You can now also use Clearpay if you are eligible.

 

Pricing

All prices shown on the website are in GBP (£) and are accurate at the time of publication. Currently Jo-AMI is not VAT registered, therefore VAT will not be charged on the products displayed on jo-ami.com. If you are a customer whose credit/debit card is not denominated in GBP, the actual price charged will be subject to the exchange rate applicable on the day your credit/debit card company processes the transaction. A delivery charge will then be added to the total price of the products that you have ordered at the checkout page.

 

Delivery

Jo-AMI products may often be available in very limited numbers or made to order. Stock permitting we aim to dispatch your order within 1-2 working days (Monday- Friday). Any orders placed over the weekend when our studio is closed won’t be dispatched until we return on Monday. The products offered for purchase on jo-ami.com may be made to order items. Please refer to the page of the product you wish to purchase for an estimated delivery time. All Jo-AMI orders are wrapped in recyclable tissue paper and placed in a secure eco-friendly packaging envelope.

 

Shipping - we ship worldwide!

Your order will be dispatched using Royal Mail’s signed for service. Shipping charges have been calculated using the weight of the items ordered and they also include the packaging used to wrap and send your order:

UK Royal Mail:

  • 1st class signed for 1-3 working days

  • Royal Mail International tracked and signed for or International tracked. Depending on which service your country accepts. Both services aim to deliver from the UK within 7-10 working days. 

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Jo-AMI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Jo-AMI. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Estimated Royal Mail shipping times are used for guidance only and start from the date of dispatch. Jo-AMI cannot be responsible for any delays caused by postal delays or custom clearance process. Custom clearance charges may vary. Please contact your local custom office for more information. You will be required to sign for the goods delivered at which point responsibility for the goods will be passed to you.

 

Liability

Although we have tried to ensure the information on this website is as accurate and as complete as possible, we cannot guarantee that Jo-AMI content is error free. The colours displayed on this website are as close to reality as possible, but some computers might slightly alter the true colour of the product. We therefore cannot be held responsible for the difference of colour that might occur. We reserve the right to change information, prices, descriptions or any of the content of the website without prior notice to you. Jo-AMI will not be liable for any loss or damages that may be suffered by you or a third party as a result of accessing the website.

 

Copyright

All content on Jo-AMI is property of Jo-AMI and covered by copyright protection. You cannot reproduce, publish or manipulate jo-ami.com content without permission.