Returns Policy

To return an item, please contact us by emailing jo-ami@outlook.com

We hope you will be entirely satisfied by your Jo-AMI but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first. Please note that your statutory rights are not affected.

Your refund will be made by Stripe, or in the same method used for the purchase.

Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it.

The item must still have all labels attached and be in the same condition it was sent to you, so we can re-sell it.

Once we have received the item and checked that it is in a re-saleable condition, we will refund or exchange the item.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. We are not responsible for any charges that may occur from Stripe or your bank when receiving payments.

You will be billed for postage of any exchange items, before the item is sent.

For any returns, please find our address below:

2 Navarre Street, Dundee, DD5 2TX

Custom orders

Once you have approved a custom order, measurements or colour swatch you cannot return or exchange your custom Jo-AMI product.